‘Banks opt to deepen card usage within existing base’

'Banks opt to deepen card usage within existing base'

MUMBAI: Banks are increasingly issuing multiple credit cards to existing customers rather than onboarding new borrowers, a shift that has resulted in just 5.2 crore unique cardholders against 10.7 crore cards in circulation as of March 2026.According to the report ‘Beyond the Swipe’ by TransUnion Cibil, the Indian credit card market has shifted fundamentally over the past decade from expanding ownership to deepening usage within the existing consumer base. Data from March 2016 to March 2026 shows that growth in the number of individual credit cardholders has lagged behind the rise in total live cards, indicating that expansion is being driven by issuing multiple cards to existing users.

‘Banks opt to deepen card usage within existing base’

“Around 25% of new-to-credit-card (NTCC) consumers already had three or more open credit products, suggesting that for many consumers, the first credit card is being added to an existing credit wallet, and not necessarily an entry product. Compared to the UK at 70%, Colombia at 62% and Hong Kong at 98%, India’s credit card penetration at 25% of credit-active consumers, as of March 2026, is lower than several mature and emerging credit markets,” said Bhavesh Jain, MD & CEO, TransUnion Cibil. “Interestingly, 50% of new-to-credit card consumers were Gen Z (aged 30 years or below) as of March 2026, and 46% of NTCC resided within semi-urban and rural markets, reflecting early adoption and deeper geographic expansion of credit cards.”The divergence between card issuance and customer growth over the decade is evident in the data. The total number of active credit cards rose 5.1 times from 2.1 crore in March 2016 to 10.7 crore in March 2026. In comparison, the number of unique cardholders grew 3.6 times from 1.4 crore to 5.2 crore. This gap indicates that the market’s expansion has relied on adding more cards to the wallets of existing users. This trend reflects a broader behavioural shift towards multi-carding and diversified credit usage. The share of consumers holding three or more credit cards increased from 12% in 2016 to 22% in 2026.

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