X Premium users in multiple countries are reporting subscription glitches. Users report that these problems cause active plans, Premium features, and blue checkmarks to disappear, while some are asked to subscribe or verify their accounts again despite having already paid.Users have posted screenshots of prompts like “You’re not verified yet” and incessant prompts to buy X Premium. We’ve heard from a few subscribers that although Google Play receipts show that they’ve paid, their accounts are being treated as if they don’t have an active plan. Some said they were told to handle an existing subscription, or got stuck in verification loops.X has yet to publicly explain the reported issues or confirm whether they are part of a wider service disruption.
Users report Premium plans disappearing
Reported issues include missing Premium features and blue verification checkmarks. Some users said the problems affected annual subscriptions as well as more recent purchases.In other cases, users said X displayed messages suggesting that their verification was incomplete and prompted them to purchase Premium again. This has led some subscribers to describe the problem as a double-payment or duplicate-subscription glitch.Users have also reported CAPTCHA and identity-verification prompts appearing repeatedly, with some saying the checks interfered with their ability to post or use certain account features.
What users can try
Those experiencing the issue can confirm that the payment and plan are still active by checking their subscription status in the respective app store. Android users can view their subscriptions on Google Play, and Apple users can view theirs on the App Store.Other troubleshooting steps reported by users include logging out and back into X, clearing the app’s cached data and trying to access the account through a web browser or an incognito window. Some users have also suggested waiting for the account status to refresh, with reports that the issue can take up to 48 hours to resolve.Users are generally advised not to purchase Premium a second time simply because X is displaying an upgrade prompt. If the existing subscription is still active, contacting X Premium support is a safer option for resolving a billing or account-status issue.
Cause of the glitch remains unclear
There is currently no confirmed explanation for why some active Premium subscriptions are not being recognised correctly. Some users and platform observers have speculated that changes to X’s verification, anti-bot or account systems could be involved, but X has not confirmed a specific cause.The reports may continue to change as affected subscribers receive updates or regain access to their Premium features.